|
ORDERING
FAQ’s: return to main menu
How do I place an order?
We offer several
ways to place an order. You can place an order by phone, e-mail, or fax.. For
more detailed information on placing an order call 800-662-1001 and speak to
your sales professional
Back to Top
How do I order for a school?
We are an approved vendor for the NYC Board of Education and accept the following forms of payment: Purchase Orders, SIPP funds, Credit Cards, Checks and Cash. We are also an approved vendor for the Yonkers Board of Education. For other school districts, we accept the same forms of payment.
Back to Top
How do I pay for my order?
Payments
can be made in the form of credit card (Visa, MasterCard, American Express
and Discover), check or money order. You can phone, fax, or e-mail your
credit card information to us. Purchase Order payment is available to certain
firms and organizations and is handled by written agreement and offered at
our discretion. Note that all of our
prices are discounted for cash payment.
Credit card sales will be assessed the current charge imposed by the credit
card companies.
Back to Top
Do I get to see a "sample"
before you print my order?
You can
request an email or mailed pre-production paper proof before we start your
print job. Production will not begin on your order until we receive an
artwork approval from you.
Back to Top
How long does it take to receive
my order? Are rush orders accepted?
It
depends on what you are ordering. The typical production time for most custom
printed products is 2 weeks. We offer
rush service with shipping in as little as two days on many items. Digital photo shirts can be shipped next day. Please e-mail or call us for availability of this
service. If you have a specific date
to have your garments in hand, please supply your sales representative with
that date.
Back to Top
Will I receive a confirmation after I
place my order?
Yes. You
will receive an e-mail confirmation if you place your order by e-mail, fax,
or online order form. Be sure to sign
and return that confirmation with the appropriate deposit or credit card
information to expedite processing the order.
Orders will not be processed without the required deposit and
signature.
Back to Top
Will I be notified after my order has shipped?
On all
orders you will receive an e-mail notification with details of your shipment.
We will also call and notify you of
any money due for the balance which is given to the UPS driver. Checks are to be made out to Kenmar Shirts.
On orders that are not produced in our shop (mostly promotional products,
e.g.: mugs, plastic bottles, steins, etc.) you will not receive a shipment
notification. However, we will be happy to obtain the shipment tracking
number(s) on these items for you after your order shipped, if you request it.
Back to Top
Do you take overseas orders?
Sorry, we
are not geared to take orders out of the United States.
Back
to Top
ARTWORK
FAQ’s:
What kind of artwork files do you accept?
We accept
many types of art files. The ideal file formats are: .cdr (CorelDraw), .ai,
(Adobe Illustrator), .eps, .wmf, .pdf (Adobe Acrobat), .psd (Adobe
Photoshop), .tiff. We also accept .jpeg, Microsoft Word, Publisher, Power
Point, and many others. For a complete listing of acceptable file formats, please click here.
Back to Top
How do I get my artwork to you?
There are
several ways to send artwork to us. (1). You can email your art to us (please
keep the file size under 10 meg.) Our art department email address is
available by clicking here. (2).
You can place your artwork on a FTP page and we can download it. (3). You can
fax your artwork to us : (FAX): (718).823-4233 (note faxed art is for
reference only and not usually clear enough for production. (4). You can mail
your artwork to us: Kenmar Shirts, 1578
White Plains Road, Bronx, NY 10462. If you are mailing your art to us, we
accept artwork on floppy disk, CD's, and DVD’s. For more artwork information, click here.
Back to Top
My artwork needs some "touch-up." Is there a charge for that?
Yes,
there will be an artwork charge. The charge is determined by the level of
"touch-up" that your design will require. Our sales department can
supply you with more information and pricing.
Back to Top
I don’t have a design. Is there a charge to make a design for me?
It
depends. We offer many free of charge art services, including text only
designs, custom designs from our stock templates. If you want us to create a
custom design for you based on your ideas or sketches, there will be a
charge. Note that this is normally
done for orders over 1,200 pcs since the cost for art is relatively
expensive. For more information and
pricing, please call.
I have several designs, do they all add up as 1 order?
No. Each
design is treated (and priced) as a separate order. Each requires separate
screens and press set ups.
Back to Top
GARMENT
SIZES/COLORS FAQ:
Do you offer "youth" sizes?
Yes. We
offer youth x-small (2-4) small (6-8), youth medium (10-12), and youth large
(14-16). We also stock infant lap
shoulder tees.
Back
to Top
Do you offer 2X, 3X, 4X, etc. size shirts?
Yes. We
offer up to 6X on some of the garments that we offer. However, not all colors
are available in these size shirts. Call or e-mail for availability.
Back to Top
Can I mix the shirt sizes in my order?
Yes. You
can mix the sizes any way that you need to complete your order. Keep in mind that the logo or design is
made to fit the smallest garment so you may not want to add one size 2-4 when
the balance of your order is adult sizes. You do not have to order in pre-set dozens
per size. Order exactly what you need.
Back to Top
Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
Yes, as
long as the image will be exactly the same on each shirt and will be printed
in the same location on all of the shirts. The price that you would pay for
each garment is determined by the total number of shirts in your order.
Back to Top
What do the "color groups" mean?
Printing
on light color shirts and dark color shirts generally requires different type
inks and screens. Your sales
professional will be able to guide you through the process to get you the
best looking garments.
Back to
Top
Can I have different ink colors on different color shirts?
Yes.
However, each ink color change will incur an ink color change charge.
Back to Top
PRINTING
FAQ's:
If I reorder, do you keep my artwork or screens?
We keep
your artwork on file up to 5 years. We
keep screens for a period of two years.
We DO NOT charge for new screens on re-orders within the two year
window on single color jobs. On multi
color jobs, screens are kept for a period of 6 months. Screens and art are not sold. The charges are for labor only.
Back
to Top
Are your T-Shirts screen printed or are they iron-on transfers?
We screen
print ALL t-shirts with the exception of digital transfers
("photo") t-shirts. "Photo" or "digitally
imaged" T-shirts are transfer printed as the image is applied with a
heat press.
Back to Top
Will the printing fade on my shirts after a few washings?
No. The
printed image on screen printed t-shirts is very durable and will hold up for
a long time as they are directly printed onto the garment using plastisol
ink. "Wash" tests that we've conducted in our shop also prove that
the printing on "Photo" or "digitally imaged" t-shirts
(which are transfers) is durable and holds up to many washings. Digital photo transfers are not as long
lasting as screen printed shirts.
Washing instructions are packed with the digital transfer shirts.
Back to Top
My design has PMS colors, can you match them?
We offer PMS color matching on many products. The cost varies depending on
the product, but is typically $40.00 per color. Click here
for more information.
Back to Top
What is the largest size that can be printed on a T-Shirt?
The
maximum image depends on the shirt size and location of the design. Contact our sales department for more
information.
Back to Top
I already have shirts. Will you print on them?
Yes.
Please click
here for information
Back to Top
Do you sell transfers that I can apply on my own shirts?
No we do not. Our transfers are made
to be affixed with high pressure machinery which is not available to the
general public.
Back
to Top
GENERAL
FAQ’s:
Do you have a catalog?
Yes,
we do offer catalogs. Information and
pricing of our available products can mailed or emailed to you. We do have a giant on
line color catalog for you to view.
Please e-mail or call for
more information.
Back to Top
Do you have a guarantee on the products that you sell?
Our
guarantee policy is very simple.
If we make a mistake
on your order or the product is materially defective, we will refund your
money for the entire order or replace the product.
Back to Top
Where is Kenmar Shirts / Apparel Printing located?
Our
production facility is in the Parkchester Area of the Bronx, in New York. We have sales offices in NY, Westchester, Rockland and the
surrounding Boroughs. Plenty of free
parking and convenient to the #6 IRT Parkchester subway station.
For driving
instructions, click
here.
Back to Top
How long has Kenmar Shirts been in
business?
We have
been in business since 1964.
Back to Top
Do the prices of the products become
lower when I buy larger quantities?
Yes. The
more you buy, the lower the price.
Back to Top
Do you accept purchase orders?
Yes. We
offer Net 30 terms to schools, government agencies, and major corporations.
All purchase orders are handled by written agreement only.
Back to Top
Do you offer "wholesale" or special prices to the
"trade," schools, or non-profit organizations?
Yes. All our prices are Net Wholesale. We do custom quotes on orders over 2,500
pcs and on large contract printing jobs.
You can email us, or
call. The call is better since we can
ask you the questions that will give us the information to give you the best
price.
Back to Top
Can I get less than the minimum order?
On most
items, no. However, there are a few products that we offer below minimum
quantities. Call us for availability and the type of printing available for
those items.
Back to Top
Do you sell "blank" or "unprinted" items?
Yes. Call
us for pricing and availability.
Back to Top
Do you sell screen printing equipment or supplies?
No.
Back to Top
If there is a problem with my order, what do I do?
You should contact us immediately by phone, fax, or e-mail. We want to help
you resolve the problem as quickly and effectively as possible.
Back
to Top
END OF ANSWERS
|
No comments: