Sample Q&A
FAQ about Custom T-Shirts and Other Products | |||
Kenmar Shirts / Apparel Printing | |||
Below are answers to frequently asked questions. If the answer to your question isn't shown below, please e-mail us.
ORDERING FAQ’s: return to main menu
· How do I place an order? · How do I order for a school? · How do I pay for my order? · Do I get to see a "sample" before you print my order? · How long does it take to receive my order? Are rush services available? · Will I receive a confirmation after I place my order? · Will I be notified after my order has shipped? · Do you take overseas orders or orders outside the US?
ARTWORK FAQ’s: return to main menu
· What kind of artwork files do you accept? · How do I get my artwork to you? · My artwork needs some "touch-up." Is there a charge for that? · I don’t have a design. Is there a charge to make a design for me? · I have several designs, do they all add up as 1 order?
GARMENT SIZES/COLORS FAQ: return to main menu
· Do you offer "youth" sizes? · Do you offer 2X, 3X, 4X, etc. size shirts? · Can I mix the shirt sizes in my order? · Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)? · What do the "color groups" mean? · Can I have different ink colors on different color shirts?
PRINTING FAQ's: return to main menu
· If I reorder, do you keep my artwork or screens? · Are your T-Shirts screen printed or are they iron-on transfers? · Will the printing fade on my shirts after a few washings? · My design has PMS colors, can you match them?· What is the largest size that can be printed on a T-Shirt? · I already have shirts. Will you print on them? · Do you sell transfers that I can apply on my own shirts?
GENERAL FAQ’s: return to main menu
· Do you have a catalog? · Do you have a guarantee on the products that you sell? · Where is Kenmar Shirts located? · How long has Kenmar Shirts been in business? · Do the prices of the products become lower when I buy larger quantities? · Do you accept purchase orders? · Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations? · Can I get less than the minimum order? · Do you sell "blank" or "unprinted" items? · Do you sell screen printing equipment or supplies? · If there is a problem with my order, what do I do? | |||
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How do I place an order? We offer several ways to place an order. You can place an order by phone, e-mail, or fax.. For more detailed information on placing an order call 800-662-1001 and speak to your sales professional Back to Top How do I order for a school? We are an approved vendor for the NYC Board of Education and accept the following forms of payment: Purchase Orders, SIPP funds, Credit Cards, Checks and Cash. We are also an approved vendor for the Yonkers Board of Education. For other school districts, we accept the same forms of payment. Back to Top How do I pay for my order? Payments can be made in the form of credit card (Visa, MasterCard, American Express and Discover), check or money order. You can phone, fax, or e-mail your credit card information to us. Purchase Order payment is available to certain firms and organizations and is handled by written agreement and offered at our discretion. Note that all of our prices are discounted for cash payment. Credit card sales will be assessed the current charge imposed by the credit card companies. Back to Top
Do I get to see a "sample" before you print my order?
You can request an email or mailed pre-production paper proof before we start your print job. Production will not begin on your order until we receive an artwork approval from you. Back to Top How long does it take to receive my order? Are rush orders accepted? It depends on what you are ordering. The typical production time for most custom printed products is 2 weeks. We offer rush service with shipping in as little as two days on many items. Digital photo shirts can be shipped next day. Please e-mail or call us for availability of this service. If you have a specific date to have your garments in hand, please supply your sales representative with that date. Back to Top
Will I receive a confirmation after I place my order?
Yes. You will receive an e-mail confirmation if you place your order by e-mail, fax, or online order form. Be sure to sign and return that confirmation with the appropriate deposit or credit card information to expedite processing the order. Orders will not be processed without the required deposit and signature. Back to Top Will I be notified after my order has shipped? On all orders you will receive an e-mail notification with details of your shipment. We will also call and notify you of any money due for the balance which is given to the UPS driver. Checks are to be made out to Kenmar Shirts. On orders that are not produced in our shop (mostly promotional products, e.g.: mugs, plastic bottles, steins, etc.) you will not receive a shipment notification. However, we will be happy to obtain the shipment tracking number(s) on these items for you after your order shipped, if you request it. Back to Top Do you take overseas orders? Sorry, we are not geared to take orders out of the What kind of artwork files do you accept? We accept many types of art files. The ideal file formats are: .cdr (CorelDraw), .ai, (Adobe Illustrator), .eps, .wmf, .pdf (Adobe Acrobat), .psd (Adobe Photoshop), .tiff. We also accept .jpeg, Microsoft Word, Publisher, Power Point, and many others. For a complete listing of acceptable file formats, please click here. Back to Top How do I get my artwork to you? There are several ways to send artwork to us. (1). You can email your art to us (please keep the file size under 10 meg.) Our art department email address is available by clicking here. (2). You can place your artwork on a FTP page and we can download it. (3). You can fax your artwork to us : (FAX): (718).823-4233 (note faxed art is for reference only and not usually clear enough for production. (4). You can mail your artwork to us: Kenmar Shirts, Back to Top My artwork needs some "touch-up." Is there a charge for that? Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. Our sales department can supply you with more information and pricing. Back to Top I don’t have a design. Is there a charge to make a design for me? It depends. We offer many free of charge art services, including text only designs, custom designs from our stock templates. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge. Note that this is normally done for orders over 1,200 pcs since the cost for art is relatively expensive. For more information and pricing, please call. I have several designs, do they all add up as 1 order? No. Each design is treated (and priced) as a separate order. Each requires separate screens and press set ups. Back to Top Do you offer "youth" sizes? Yes. We offer youth x-small (2-4) small (6-8), youth medium (10-12), and youth large (14-16). We also stock infant lap shoulder tees.Back to Top Do you offer 2X, 3X, 4X, etc. size shirts? Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Call or e-mail for availability. Back to Top Can I mix the shirt sizes in my order? Yes. You can mix the sizes any way that you need to complete your order. Keep in mind that the logo or design is made to fit the smallest garment so you may not want to add one size 2-4 when the balance of your order is adult sizes. You do not have to order in pre-set dozens per size. Order exactly what you need. Back to Top Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)? Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order. Back to Top What do the "color groups" mean? Printing on light color shirts and dark color shirts generally requires different type inks and screens. Your sales professional will be able to guide you through the process to get you the best looking garments. Can I have different ink colors on different color shirts? Yes. However, each ink color change will incur an ink color change charge. Back to Top If I reorder, do you keep my artwork or screens? We keep your artwork on file up to 5 years. We keep screens for a period of two years. We DO NOT charge for new screens on re-orders within the two year window on single color jobs. On multi color jobs, screens are kept for a period of 6 months. Screens and art are not sold. The charges are for labor only.Back to Top Are your T-Shirts screen printed or are they iron-on transfers? We screen print ALL t-shirts with the exception of digital transfers ("photo") t-shirts. "Photo" or "digitally imaged" T-shirts are transfer printed as the image is applied with a heat press. Back to Top Will the printing fade on my shirts after a few washings? No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and holds up to many washings. Digital photo transfers are not as long lasting as screen printed shirts. Washing instructions are packed with the digital transfer shirts. Back to Top My design has PMS colors, can you match them? We offer PMS color matching on many products. The cost varies depending on the product, but is typically $40.00 per color. Click here for more information. Back to Top What is the largest size that can be printed on a T-Shirt? The maximum image depends on the shirt size and location of the design. Contact our sales department for more information. Back to Top Do you sell transfers that I can apply on my own shirts? No we do not. Our transfers are made to be affixed with high pressure machinery which is not available to the general public.Back to Top Do you have a catalog? Yes, we do offer catalogs. Information and pricing of our available products can mailed or emailed to you. We do have a giant on line color catalog for you to view. Please e-mail or call for more information. Back to Top Do you have a guarantee on the products that you sell? Our guarantee policy is very simple.
If we make a mistake on your order or the product is materially defective, we will refund your money for the entire order or replace the product.
Where is Kenmar Shirts / Apparel Printing located? Our production facility is in the Parkchester Area of the Bronx, in
Do the prices of the products become lower when I buy larger quantities?
Yes. The more you buy, the lower the price. Back to Top
Do you accept purchase orders?
Yes. We offer Net 30 terms to schools, government agencies, and major corporations. All purchase orders are handled by written agreement only. Back to Top Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations? Yes. All our prices are Net Wholesale. We do custom quotes on orders over 2,500 pcs and on large contract printing jobs. You can email us, or call. The call is better since we can ask you the questions that will give us the information to give you the best price. Back to Top Can I get less than the minimum order? On most items, no. However, there are a few products that we offer below minimum quantities. Call us for availability and the type of printing available for those items. Back to Top If there is a problem with my order, what do I do? You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.Back to Top
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